OUR TERMS & CONDITIONS

Last updated: [19/04/2025]

Welcome to Savoir24. By using our services, you agree to the following terms and conditions. Please read them carefully.

1. OVERVIEW

Savoir24 (“we,” “our,” or “us”) provides virtual assistant (VA) services to clients (“you” or “client”) under the terms outlined in this agreement. These terms govern your use of our services and website.

2. SERVICES

We provide virtual assistant support, including but not limited to:

  • Email and calendar management

  • Research and admin tasks

  • Content scheduling and organization

  • CRM/data entry and basic client support

Each service is tailored based on the client’s selected plan. You understand that the quality and type of support may depend on the plan selected and the clarity of delegation provided.

3. CLIENT RESPONSIBILITES

To ensure efficient service, you agree to:

  • Provide clear instructions and task expectations

  • Respond to communications from your assigned VA within a reasonable timeframe

  • Respect your VA’s availability based on the agreed service hours

Failure to provide timely responses may affect the quality of service and deadlines.

4. CONTINUITY AND RESILIENCE

a. Holiday, illness, and emergency coverage: We may appoint substitutes to ensure service continuity, granting them necessary access when required.

b. Expertise and specialization: We may engage external specialists when additional expertise is needed, provided it is not covered by a third-party contract with you.

c. Availability and deadlines: Tasks may be delegated within our team to ensure adequate resource allocation and meet deadlines effectively.

d. All personnel are bound by confidentiality and GDPR compliance agreements where applicable.

5. PAYMENTS

All services are billed monthly in advance.

  • Payment is due upon receipt of invoice

  • Late payments may result in service suspension

  • Interest on overdue payments may be charged at 2.22% per month

  • Fees are non-refundable unless otherwise agreed in writing

  • Fees and expenses are charged per the Booking. Additional costs such as travel, stock media, and storage devices will be billed separately. VAT applies where applicable.

  • Fixed-fee retainers or project-based work outside the original Booking will be billed at standard hourly rates unless otherwise specified

  • Up to 10% of unused hours/posts may be carried forward for one month, provided invoices are paid promptly

  • Any required software licenses or tools beyond our standard offerings will be billed separately upon approval

Pricing is listed in GBP (£) and USD ($) and excludes applicable taxes, which may be added based on your location.

6. CONFIDENTIALITY

We value your privacy. Both parties agree to:

  • Keep confidential all sensitive, proprietary, and client-related information

  • Sign NDAs if requested

  • Not share access credentials or data with third parties outside of this agreement

VAs assigned to your business are under binding confidentiality agreements with Savoir24.

7. LIMITATION OF LIABILITY

We are committed to delivering reliable and professional services. However, Savoir24 is not liable for:

  • Any loss of revenue, data, or business due to client-side miscommunication or lack of follow-up

  • Any indirect or consequential damages related to the use of VA services

  • Errors resulting from unclear or incomplete task instructions

In any case, our total liability shall not exceed the total amount paid for services in the past 30 days.

8. CANCELLATION & TERMINATION

  • You may cancel your subscription with 14 days’ written notice before your next billing cycle.

  • We reserve the right to terminate services for non-payment, abuse, or breach of this agreement.

  • Terminating a Booking shall not affect rights and obligations already accrued.

  • Any work done after termination of a Booking or this agreement will be charged at the normal hourly rate or equivalent. This will include responding to emails, returning information, finding information, or any other action taken as a result of an email or telephone call from you or the workgroup normally assigned to give instructions to us. If you wish to avoid this, please remove us from all email groups and email correspondence and make no further requests for action or information. Termination of a Booking will not invalidate such charges and invoices should be paid in accordance with these Terms.

Upon cancellation, access to your assigned VA and platform will be revoked.

9. SUBCONTRACTING

Savoir24 may assign your tasks to subcontractors (Virtual Assistants) who are vetted and trained under our internal standards. We remain responsible for the performance of subcontracted tasks.

10. RIGHTS AND COPYRIGHT

  • We retain ownership of all work created until full payment is received. Upon payment, rights to uniquely created materials transfer to you, excluding templates, methodologies, or structures used in their creation.

  • Documents provided to you remain our property until rights are transferred.

  • You confirm that any materials provided to us do not infringe third-party intellectual property rights.

  • We maintain records of work performed and communications made on your behalf.

  • We will not use or distribute materials created for you without your permission.

11. CHANGES TO TERMS

We reserve the right to update these Terms of Service. If changes are significant, we will notify active clients via email. Continued use of the service after changes implies acceptance.

12. CONTACT

If you have any questions or concerns, please contact:
Email: savoir24@outlook.com
Website: www.savoir24.com