FAQs

  • A virtual assistant (VA) is a remote professional who provides administrative, technical, or creative support. VAs help with tasks like email management, scheduling, customer support, social media, data entry, and more, allowing you to focus on growing your business.

  • If you're spending hours on admin, missing follow-ups, or stuck in tasks someone else could do—you’re ready. Even a few hours a week with a VA can reclaim your time and help you move faster.

  • Our friendly and experienced virtual assistants understand your needs because they’re small business owners too. Within our network, we have specialists for every task, ensuring flexible support tailored to your business. Whether it's routine admin, training, or complex projects, we handle it all - so you can focus on what matters most.

  • We don’t just match you with anyone—we vet, train, and manage your VA so you don’t have to. You get high-quality support, consistency, and a backup plan if anything goes wrong. No ghosting, no guesswork.

  • Simply book a consultation with us, and we'll discuss your needs, determine the best services for you, and set up a plan to get started. You can start delegating in as little as 48 hours. After our free strategy call, we’ll match you with your VA and onboard them for you.

  • You can communicate via email, phone calls, messaging apps, or project management tools like Slack, Trello, or Asana - whichever works best for you.

  • Yes. You’ll have a dedicated VA assigned to you for consistency and rapport. If your VA is unavailable, we provide a trained backup—so you’re never left hanging.

  • Yes. We aim to match you with a VA who overlaps with your working hours (UK / Central European Time / EST / PST). We’ll confirm preferences during onboarding.

  • Our virtual assistants are available based on your needs. We offer flexible hours, including part-time and full-time support.

  • Yes—if you need a full-time assistant or want to scale to a small remote team, we can create a custom plan. Let’s talk about it on a discovery call.

  • Once you select your desired hours, you'll be billed upfront, and work can begin.

    For monthly plans, any unused hours roll over to the next month—we’ll track everything for you.

    You can pay via direct debit or transfer, with direct debit being the best option for ongoing monthly plans. Have questions? Feel free to reach out!

  • For monthly plans, we recommend paying by standing order or direct debit for a hassle-free experience. Direct debit is secure, convenient, and one less thing to worry about!

    If you prefer standing order, our bank details are provided in your contract and invoices.

    For ad hoc support, most clients pay via transfer by the invoice due date—our bank details will be included on your invoice.

    If you have any payment-related questions, feel free to reach out!

  • You can cancel or modify your service with prior notice. Contact us for details on our cancellation terms.

  • Absolutely. All our VAs sign strict confidentiality agreements and follow GDPR-compliant data handling procedures. Your information is safe with us.

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